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Findings from the evaluation of the quality of state services

Findings from the evaluation of the quality of state services

 

The Ministry of Healthcare and Social Development

(name of the Central state authority)

 

2015

(the reporting period)

No

Criteria of evaluation

Evaluation

Scoring criteria

1

population satisfaction with the quality of the rendered state services

17 points

2

Observance of terms of rendering of the state services

14,73 points

3

The effectiveness of the internal control of the state authority over the quality of state services

10 points

4

Compliance with anti-corruption restrictions in the provision of state services

12,74 points

Process criteria

5

the degree of optimization and automation of state services

3,94 points

 

Overall assessment according to the criteria

58,41 points

 

A correction factor

1,00

 

The deduction of penalty points

-4,82

 

Final grade based on the correction factor and the deduction of penalty points

53,59 points of 100

 

Changed on 27 June, 2016 - 14:22
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