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Loan № 8490-KZ

Task title: "Provision of consultancy services for the development and implementation of "feedback mechanism and resolution of problems" (FMRP) for the duration of the Project up to 2020", contract №: KZSJ-3/CS-03-CQS

The Republic of Kazakhstan has received funding from the World Bank for the project "Development of labour skills and stimulation of jobs", and intends to use part of the funds for consulting services.

Consulting services ("Services") include the organization and conduct of training sessions for employees of the state employment services of the Republic of Kazakhstan to enhance their capacity to better assist job seekers in finding suitable employment and interacting with employers.

The Ministry of labour and social protection of population of the Republic of Kazakhstan invites competent consulting companies ("Consultants") to express interest in providing services. Interested consultants should provide information that they have the appropriate qualifications and similar experience in performing the Services.

The criteria for selection are:

1.  Experience in the provision of services in the field of state administration, public relations, jurisprudence, work on the involvement of the public and the population should be at least 3 (three) years;  

2.  At least 3 (three) years of experience in providing services to involve the population or programs/projects initiated by the public through the provision of digital platforms demonstrating operational processes and feedback (supporting documents (contracts, acts, etc.).);

3.  Digital platform (preferably, tested in state bodies for at least 2 years) for easy and free access of any beneficiary for complaints and appeals of traditional and non-traditional format. The platform for any applicant should start with a Call center, built on the parsing system and text recognition; answering machine module; complaints processing system with personal accounts of the responsible people. The platform integrates the received data and reflects the operational processes and the whole feedback process; 

4.  Potential suppliers should propose an organizational structure with qualified specialists/experts with relevant qualification requirements and their own professional experience.

Provider can participate in a consortium to complete a task.

The expression of interest shall be executed by a cover letter with the return address, contact details of the contractor. In addition, you must provide documentary evidence of the legal status of the consultant (attach a certificate of state registration, a copy of the charter and other documents, if necessary). To confirm the experience, it is necessary to attach contracts, acts of work performed, developed programs, expert opinions and other documents, if necessary.

We draw the attention of interested consultants to paragraph 1.9 of the "World Bank manuals: selection and recruitment of consultants by World Bank borrowers on IBRD loans and IDA loans (January 2011 revised in July 2014) ("Consultants manuals"), which regulates the World Bank's policy on the issue of conflict of interest.

Consultants may join with other companies in the form of a joint enterprise or subcontract organization (sub-consultant) to strengthen their competencies.  

In the case of association in the form of a joint enterprise or sub-consultants, the form of association should be clearly indicated in the cover letter.

For reference:

“Joint enterprise (JE)” means an association whose legal status may coincide or differ from the legal status of its members, consisting of more than one Consultant, in which one partner is authorized to carry out business activities for and on behalf of all other partners as part of JE, and in which the partners as part of JE are jointly and severally liable to the Customer for the execution of the Contract.

The consultant will be selected by the Consultant Qualification Method (CQM) in accordance with the procedures specified in the Consultants Manual.

Additional information can be obtained at the address below during working hours from 9.00 to 18.00 hours of Astana time.

Expressions of interest must be submitted in writing and electronically to the following address (in person, by mail or e-mail) no later than March 26, 2019. inclusive: Project management group "Development of labour skills and stimulation of jobs" (PMG) Ministry of labour and social protection of population of the Republic of Kazakhstan, 010000, Kazakhstan, Astana, Syganak, 29, office 1507, phone: (8 717 2) 64 27 46

E-mail: kzsj_zakup@mail.ru

 [AZ1]Please provide more details on what is expected from the consultant.

Changed on 12 March, 2019 - 17:27
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