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Review of citizens' appeals for the first half of 2019

In the first half of 2019, the Ministry of labor and social protection of the Republic of Kazakhstan received 4,344 appeals from individuals and legal entities, including 931 (21%) appeals from the e-government portal. 

4055 (93%) people addressed with statements, 170 (4%) - with the queries, 62 (2%) - with proposals and responses, 57 (1%) - with complaints.

The greatest number of appeals 2395 (55%) are in Russian, 1361 (31%) – in Kazakh, 588 (14%) - in Kazakh and Russian and other languages, including 1 in English. Answers to applicants in accordance with the current legislation are sent in the language of appeal.

From 4344 applicants, 2253 (52%) are citizens, 480 (11%) are pensioners, 397 (9%) - disabled persons, participants of GPW and persons equated to them, large families – 318 (7%), enterprises and firms – 275 (6%), NGO – 200 (5%), teams - 183 (4%), oralmans – 45 (1%), mass media journalists - 37 (1%), lawyers, defenders, guardians - 35 (1%).), unemployed – 20 (0.5%) and others – 101 (2.5%).

By the nature of the questions 864 (20%) appeals relate to labor and employment, 702 (16%) – payment of compensations and benefits, 672 (15%) - pension provision, 601 (14%) - social security and services, 538 (12%) - violations of labor legislation, 242 (6%) – provision of housing, 125 (3%) – labor payment, 115 (2.5%) – to the issues of disabled persons, including the establishment of the disability group, 20 (0.5%) – migration and 465 (11%) – others.

In the context of regions, the dynamics of citizens' appeals remains stable. The largest number of appeals came from Nur=Sultan – 1036 (24%) and Almaty – 616 (14%), Turkestan region (including Shymkent) – 396 (9%), Karaganda region – 222 (5%), East Kazakhstan region – 203 (5%), Almaty region – 194 (4%).

All appeals were considered in time, and citizens and legal entities received comprehensive answers within the prescribed terms in accordance with the requirements of the Law of the Republic of Kazakhstan dated January 12, 2007 "On the procedure of consideration of appeals of individuals and legal entities."

Changed on 4 July, 2019 - 17:57
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